How to Order from Heartfelt Equestrian

The process is simple and straight forward, with very easy and quick communication.

The process, step by step

1. Choose your product

For now the Baroque Bitless is the only tack available, but new products will be coming soon! Horsehair creations are also available.

2. Contact me

Simply write to me either via email, FB Messenger, Instagram, or via my website contact forms and I will get back to you as soon as possible.

3. Measure your horse and choose your colours

I will send you a form with all the colour options and guide you to measure your horse. I will accompany you throughout the whole process ;)

Important information before you order

I will send you a form with all the colour options and guide you to measure your horse. I will accompany you throughout the whole process.

Delays

I will need about 3 weeks to craft your order. If something happens and I need more time, you will be contacted right away. I am not responsible for shipping delays and these will depend on your location.

Return Policy & Satisfaction Guarantee

Because I am certain you will be in love with your custom tack, I have a 100% satisfaction guarantee. If you are not satisfied with your order upon receiving it, you are welcome to ship it back to me (at your fees) and you will get a full refund excluding shipping fees. Tack has to be in new condition to be returned.

Contact me

If you need anything or have any inquiries, please reach out! I will come back to you as soon as possible.